Refund Policy.
Our approach to refunds and cancellations across AI10X engagements.
Last updated: June 28, 2026.
1. Service-based engagements
Marketing services involve strategy, creative, technical and media spend allocated to live work. Once an engagement has commenced and resources have been allocated, fees for work already performed are non-refundable.
2. Cancellations
Either party may terminate an engagement with 30 days written notice. Pre-paid fees for unutilized future months are eligible for refund or credit, at the client's option.
3. Media spend
Funds passed through to advertising platforms (Google, Meta, LinkedIn, etc.) are governed by those platforms' refund policies and are not refundable by AI10X.
4. Disputes
Any refund disputes should be raised in writing to ai10xdigitalmarketingsolutions@gmail.com within 14 days of invoice. We will work with you to find a fair resolution.
5. Contact
Questions? Reach us at ai10xdigitalmarketingsolutions@gmail.com.